The Language of Patient Feedback - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Language of Patient Feedback write by Paul Baker. This book was released on 2019. The Language of Patient Feedback available in PDF, EPUB and Kindle. This book is the first to provide a linguistic analysis of health communication through corpus linguistics. Offering a unique insight into a diverse range of issues related to health care, this book is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communciation.
The Language of Patient Feedback
The Language of Patient Feedback - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Language of Patient Feedback write by Paul Baker. This book was released on 2019-04-05. The Language of Patient Feedback available in PDF, EPUB and Kindle. The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation. Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback. Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices. Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.
Analysing Language, Sex and Age in a Corpus of Patient Feedback
Analysing Language, Sex and Age in a Corpus of Patient Feedback - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Analysing Language, Sex and Age in a Corpus of Patient Feedback write by Paul Baker. This book was released on 2022-07-21. Analysing Language, Sex and Age in a Corpus of Patient Feedback available in PDF, EPUB and Kindle. This Element explores approaches to locating and examining social identity in corpora with and without the aid of demographic metadata. This is a key concern in corpus-aided studies of language and identity, and this Element sets out to explore the main challenges and affordances associated with either approach and to discern what either approach can (and cannot) show. It describes two case studies which each compare two approaches to social identity variables – sex and age – in a corpus of 14-million words of patient comments about NHS cancer services in England. The first approach utilises demographic tags to group comments according to patients' sex/age while the second involves categorising cases where patients disclose their sex/age in their comments. This Element compares the findings from either approach, with the approaches themselves being critically discussed in terms of their implications for corpus-aided studies of language and identity.
Equity and excellence:
Equity and excellence: - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Equity and excellence: write by Great Britain: Department of Health. This book was released on 2010-07-12. Equity and excellence: available in PDF, EPUB and Kindle. Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty
Better Patient Feedback, Better Healthcare
Better Patient Feedback, Better Healthcare - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Better Patient Feedback, Better Healthcare write by Dr Taher Mahmud. This book was released on 2012. Better Patient Feedback, Better Healthcare available in PDF, EPUB and Kindle. Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time OCo let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation in healthcare systems. In clinical settings where staff members are already dealing with many different screening and checking systems, employing these techniques may seem like an additional burden. However, it has been found that implementing a good patient feedback system actually helps to streamline services. Furthermore, patient feedback will increasingly be used by NHS healthcare commissioners for reimbursement purposes. This is already happening in the USA and it is being proposed in the UK.Quite simply, Better Patient Feedback, Better Healthcare is required reading for any healthcare professional or administrator wanting to improve the effectiveness, efficiency and quality of patient care offered by their service."
