Author : Pilar Garcés-Conejos Blitvich
Release : 2019-01-10
Genre : Language Arts & Disciplines
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Book Rating : 993/5 ( reviews)

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Technology Mediated Service Encounters - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Technology Mediated Service Encounters write by Pilar Garcés-Conejos Blitvich. This book was released on 2019-01-10. Technology Mediated Service Encounters available in PDF, EPUB and Kindle. The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.