The Palgrave Handbook of Service Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Palgrave Handbook of Service Management write by Bo Edvardsson. This book was released on 2022-05-24. The Palgrave Handbook of Service Management available in PDF, EPUB and Kindle. This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
The Palgrave Handbook of Servitization
The Palgrave Handbook of Servitization - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Palgrave Handbook of Servitization write by Marko Kohtamäki. This book was released on 2021-07-26. The Palgrave Handbook of Servitization available in PDF, EPUB and Kindle. Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company’s servitization efforts.
The Palgrave Handbook of the Public Servant
The Palgrave Handbook of the Public Servant - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Palgrave Handbook of the Public Servant write by Helen Sullivan. This book was released on 2021-06-01. The Palgrave Handbook of the Public Servant available in PDF, EPUB and Kindle. The Palgrave Handbook of the Public Servant examines what it means to be a public servant in today’s world(s) where globalisation and neoliberalism have proliferated the number of actors who contribute to the public purpose sector and created new spaces that public servants now operate in. It considers how different scholarly approaches can contribute to a better understanding of the identities, motivations, values, roles, skills, positions and futures for the public servant, and how scholarly knowledge can be informed by and translated into value for practice. The book combines academic contributions with those from practitioners so that key lessons may be synthesised and translated into the context of the public servant.
The Palgrave Handbook of Research Design in Business and Management
The Palgrave Handbook of Research Design in Business and Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Palgrave Handbook of Research Design in Business and Management write by K. Strang. This book was released on 2015-11-19. The Palgrave Handbook of Research Design in Business and Management available in PDF, EPUB and Kindle. The Palgrave Handbook of Research Design in Business and Management uses a new state-of-the-art research design typology model to guide researchers in creating the blueprints for their experiments. By focusing on theory and cutting-edge empirical best-practices, this handbook utilizes visual techniques to appease all learning styles.
Co-Production of Public Services and Outcomes
Co-Production of Public Services and Outcomes - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Co-Production of Public Services and Outcomes write by Elke Loeffler. This book was released on 2020-10-03. Co-Production of Public Services and Outcomes available in PDF, EPUB and Kindle. This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.
