The Shortcut Guide to IT Service Management and Automation - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Shortcut Guide to IT Service Management and Automation write by Rebecca Herold. This book was released on 2008. The Shortcut Guide to IT Service Management and Automation available in PDF, EPUB and Kindle.
The Shortcut Guide to Virtualization and Service Automation
The Shortcut Guide to Virtualization and Service Automation - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Shortcut Guide to Virtualization and Service Automation write by Greg Shelds. This book was released on 2008. The Shortcut Guide to Virtualization and Service Automation available in PDF, EPUB and Kindle.
The Practical Guide To World-Class IT Service Management
The Practical Guide To World-Class IT Service Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Practical Guide To World-Class IT Service Management write by Kevin J. Smith. This book was released on 2017-03-21. The Practical Guide To World-Class IT Service Management available in PDF, EPUB and Kindle. This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
The Shortcut Guide to Improving IT Service Support Through ITIL
The Shortcut Guide to Improving IT Service Support Through ITIL - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Shortcut Guide to Improving IT Service Support Through ITIL write by Realtimepublishers.com. This book was released on 2007. The Shortcut Guide to Improving IT Service Support Through ITIL available in PDF, EPUB and Kindle.
Service Management For Dummies
Service Management For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Management For Dummies write by Judith S. Hurwitz. This book was released on 2009-05-11. Service Management For Dummies available in PDF, EPUB and Kindle. A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
