Triple Customer Complaints - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Triple Customer Complaints write by James G. Shaw. This book was released on 2011-06-23. Triple Customer Complaints available in PDF, EPUB and Kindle. A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.
Triple Customer Complaints
Triple Customer Complaints - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Triple Customer Complaints write by James G. Shaw. This book was released on 2011-06-23. Triple Customer Complaints available in PDF, EPUB and Kindle. A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.
SUPPLY CHAIN MANAGEMENT
SUPPLY CHAIN MANAGEMENT - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook SUPPLY CHAIN MANAGEMENT write by ALTEKAR, RAHUL V.. This book was released on 2023-08-01. SUPPLY CHAIN MANAGEMENT available in PDF, EPUB and Kindle. In response to the increasing significance attached to supply chain management in both academic and professional areas, this text intends to build a bridge and highlight the relationship between various disciplines of SCM like demand planning, manufacturing planning, logistics planning, digital supply chain management strategy, analytics, performance benchmarking, etc. The book, in its second edition, mainly focusses on the digital aspects of supply chain management. Accordingly, Chapter 6 has been overhauled and renamed as ‘Digital Supply Chain Strategy and Adoption’. Primarily intended to address the typical and general syllabus requirements of postgraduate management programmes, and undergraduate and postgraduate engineering programmes, the book also caters to the needs of the industry professionals in the supply chain domain. KEY FEATURES • Comprehensive treatment of SCM concepts • In-depth coverage of topics like CODP, CPFR, JIT-II, VMI, TPL, FPL, SCEM, SCOR, etc. • Reinforcement of concepts through Indian case studies • Focus on Digital SCM implementation and practical issues • Profusely used flow diagrams and figures. TARGET AUDIENCE • MBA / PGDM • B.Tech (Manufacturing Engineering Textile Technology) • Professionals
Out of the Crisis, reissue
Out of the Crisis, reissue - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Out of the Crisis, reissue write by W. Edwards Deming. This book was released on 2018-10-16. Out of the Crisis, reissue available in PDF, EPUB and Kindle. The classic and deeply influential work on business management, leadership, problem solving, and quality control—based on Denning’s famous 14 Points for Management. Now reissued for the managers and leaders of today! Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to: • Stay in business • Protect investment • Ensure future dividends • Provide more jobs through improved product and service In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert.
Cost-Justifying Usability
Cost-Justifying Usability - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Cost-Justifying Usability write by Randolph G. Bias. This book was released on 2005-05-09. Cost-Justifying Usability available in PDF, EPUB and Kindle. You just know that an improvement of the user interface will reap rewards, but how do you justify the expense and the labor and the time—guarantee a robust ROI!—ahead of time? How do you decide how much of an investment should be funded? And what is the best way to sell usability to others? In this completely revised and new edition of Cost-Justifying Usability, Randolph G. Bias (University of Texas at Austin, with 25 years' experience as a usability practitioner and manager) and Deborah J. Mayhew (internationally recognized usability consultant and author of two other seminal books including The Usability Engineering Lifecycle) tackle these and many other problems. It has been updated to cover cost-justifying usability for Web sites and intranets, for the complex applications we have today, and for a host of products—offering techniques, examples, and cases that are unavailable elsewhere. No matter what type of product you build, whether or not you are a cost-benefit expert or a born salesperson, this book has the tools that will enable you to cost-justify the appropriate usability investment. - Includes contributions by a host of experts involved in this work, including Aaron Marcus, Janice Rohn, Chauncey Wilson, Nigel Bevan, Dennis Wixon, Clare-Marie Karat, Susan Dray, Charles Mauro, and many others - Includes actionable ideas for every phase of the software development process - Includes case studies from inside a variety of companies - Includes ideas from "the other side of the table," software executives who hold the purse strings, who offer thoughts on which proposals for usability support they've funded, and which ones they've declined
