Winning at Social Customer Care - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Winning at Social Customer Care write by Dan Gingiss. This book was released on 2017-03-08. Winning at Social Customer Care available in PDF, EPUB and Kindle. "Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experience. This book teaches you how top brands are "winning" at customer service in social media, and provides the tools to do the same at your company."--
The Ultimate Online Customer Service Guide
The Ultimate Online Customer Service Guide - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Ultimate Online Customer Service Guide write by Marsha Collier. This book was released on 2010-12-15. The Ultimate Online Customer Service Guide available in PDF, EPUB and Kindle. Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Win the Customer
Win the Customer - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Win the Customer write by Flavio Martins. This book was released on 2015-09-23. Win the Customer available in PDF, EPUB and Kindle. Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies can learn practical, powerful techniques for energizing the way they interact with the people who drive their business, distinguishing themselves from the competition by providing their customers with something truly special. Author and vice president of operations Flavio Martin, named by the Huffington Post as a “most influential social customer service pro,” fills his invaluable guide with examples and inspiration in order to show readers how to:• Align the business around a customer service mission• Make every employee a customer service agent• Create an environment in which exceptional service experiences can happen• Humanize customer service, virtually and in person• Empower employees to find innovative solutions• All the random acts of WOW--they’re often the most memorable• And much moreProducts and prices can only get you in the door with new customers. But exceptional customer service will keep them lifelong fans. Win the Customer is your guidebook for building your fan base!
Uncommon Service
Uncommon Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Uncommon Service write by Frances X. Frei. This book was released on 2012. Uncommon Service available in PDF, EPUB and Kindle. Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Hug Your Haters
Hug Your Haters - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Hug Your Haters write by Jay Baer. This book was released on 2016-03. Hug Your Haters available in PDF, EPUB and Kindle. Includes a detachable folded poster of "The Hatrix."
